Refund policy
SITAARA – Return & Refund Policy
At Sitaara, each piece is crafted with intention, artistry, and exceptional attention to
detail. We want every customer to be delighted with their purchase. However, in
the rare case that you may need an exchange or refund, we are here to assist you
with a smooth and transparent process.
Exchange Policy – 3 Days
We offer a 3-day exchange policy from the date of delivery.
Eligibility:
• Product must be unworn, unused, unwashed, and in original packaging.
• All tags and labels must remain intact.
• Exchanges allowed only for sizing issues or manufacturing defects.
How to Request an Exchange:
Email: Sitaara.contact@gmail.com
Subject line: “Exchange Product – Order Number ####”
Refund Policy – 15 Days
We offer a 15-day refund policy from the date of delivery.
Eligibility:
• Product must be unused and in original condition with all labels.
• Refunds applicable only for damaged, incorrect, or approved quality issues.
• Sizing issues qualify only for exchange, not refund.
Refund Process:Email: Sitaara.contact@gmail.com
Include your order number, product photos, and reason for refund.
Contact Us
For any assistance related to returns, refunds, or exchanges:
■ Email: Sitaara.contact@gmail.com
Once approved you will get your refund in your source account within 5-7 working days.
We are committed to ensuring you have a luxurious and worry-free shopping
experience with Sitaara.
